How Hestia handles your data

Where it's stored

Hestia's database and file storage (photos, recordings, quotes and invoices) are hosted in Canada. Files are private and are only shown through links that expire after an hour.

Some services we use to run Hestia process information outside Canada while doing their job:

What we store

Landlords and team members

Name, email, role, organization name. Card details are held by Stripe, not by Hestia.

Tenants

Name, email, phone and unit, plus the maintenance requests they send: description, photos, voice or video notes, messages and ratings.

Tenant profiles (optional)

Only what the landlord chooses to add, such as move-in date, emergency contact or income. Income and date of birth can only be saved after the landlord confirms the tenant agreed.

Contractors

Name, contact details, trade, job updates, photos, quotes and invoices.

We don't sell data and we don't use it for advertising.

Who can see it

• Only people on your Hestia account. Owners and admins see tenant details; team members see what they need for maintenance unless the owner grants more.
• Every view or change of sensitive tenant details (date of birth, income, employer and similar) is logged with who did it and when.
• Contractors see the job, the unit and the tenant's name, but not their email, phone or your private notes.

Export, cancel or delete

• Export: Settings → Export All Data downloads your buildings, units, contractors, tickets and team as a file, any time.
• Cancel: Billing → Downgrade to Free. Your paid plan stays active until the end of the period you've paid for, and your data stays in place.
• Trial: your first paid plan includes a 14-day free trial. The Free plan needs no card.
• Delete: Settings → Delete Organization permanently removes your organization's records, stored files and billing profile.
• Old tenant details: the Compliance page lists closed requests older than two years so you can remove the tenant's details from them.